Monday, February 9, 2009
Time to answer the door.
Last week I was in an assisted living facility and observed a resident knocking on a door to get the attention of staff. There were three staff in the room behind the closed door, but no one would open the door to see what this lady needed. This is the office that the residents are instructed to go to when they need assistance. Staff failing to answer the knocks on the door is a violation of resident rights. Finally a staff member did open the door and assist this lady. Fortunately we don't see that happen too often.